Refund Policy

Overview

At MONOGRAM BUILDING & DESIGN, INC, client satisfaction is our top priority. We understand that sometimes projects don't go as planned, and we want to ensure you feel confident working with us. This refund policy outlines when and how refunds may be issued.

Eligibility for Refund

Refund requests may be considered in the following circumstances:

• 1
  Request within 30 days: Refund requests must be submitted within 30 days of the project start date (date of deposit payment).
• 2
  Written request: All refund requests must be submitted in writing via email to kathleenschardt@monogrambuilding.com.
• 3
  Clear explanation: Please provide a clear explanation of why you are requesting a refund so we can address any concerns.

Refund Amounts

The refund amount depends on the stage of the project when the request is made:

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Requests made after 30 days from project start date
• Completed projects that have been approved and delivered
• Projects where the client has failed to provide necessary materials or feedback
• Change of mind after approving concepts or revisions
• Third-party costs already incurred (printing, stock images, fonts, etc.)

Our Commitment to Resolution

Before requesting a refund, we encourage you to reach out to us with your concerns. We are committed to your satisfaction and will make every reasonable effort to address any issues with the project. This may include:

• Additional revision rounds at no extra charge
• Alternative design directions
• Project scope adjustments
• Extended timelines if needed

Refund Process

If your refund request is approved:

• Refunds will be processed within 10-14 business days
• Refunds will be issued using the original payment method when possible
• You will receive email confirmation when the refund has been processed